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Department of Jobs and Family Services

Office of Unemployment Insurance Operations


OH|ID Update

All unemployment claimants are now required to provide two contact methods to verify their identity in OH|ID when they log into their accounts. This will help ensure that you will always be able to access your online account. It also will help protect your personal confidential information.

When you log into your OH|ID account for the first time, you will be asked to provide a secondary means of receiving a temporary passcode. The purpose of the passcode is to verify your identity. You can choose to receive the passcode by email, text, or phone call. This will be a backup option if you ever lose access to your first choice, so be sure to choose an option that you will likely have access to long-term.

For more information about OH|ID and unemployment benefits, please visit . Thank you.

Text Notifications

If you select "Yes" to the question "Enable Text Message?" when you apply for unemployment benefits, you will receive a text message when your application is received and each time a payment is issued. Be sure to answer "Yes" to this question if you would like to receive these notifications. The messages will be sent from the main Ohio Office of Unemployment Insurance Operations phone number: 1-877-644-6562.

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Live Chat Feature Update

You can use the "Chat" feature on this website to get real-time help from a customer service representative. To get started, just click on the "Chat" button in the bottom right corner of the screen. This feature is available 8 a.m. to 5 p.m. Monday through Friday.

Ohio CareLine

CareLine is Ohio’s free emotional support call service. Behavioral health professionals staff the CareLine 24/7. Call 1-800-720-9616 to connect.

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