Office of Unemployment Insurance Operations
Highlights
OH|ID Update
All unemployment claimants are now required to provide two contact methods to verify their identity in OH|ID when they log into their accounts. This will help ensure that you will always be able to access your online account. It also will help protect your personal confidential information.
When you log into your OH|ID account for the first time, you will be asked to provide a secondary means of receiving a temporary passcode. The purpose of the passcode is to verify your identity. You can choose to receive the passcode by email, text, or phone call. This will be a backup option if you ever lose access to your first choice, so be sure to choose an option that you will likely have access to long-term.
For more information about OH|ID and unemployment benefits, please visit . Thank you.
Text Notifications
If you select "Yes" to the question "Enable Text Message?" when you apply for unemployment benefits, you will receive a text message when your application is received and each time a payment is issued. Be sure to answer "Yes" to this question if you would like to receive these notifications. The messages will be sent from the main Ohio Office of Unemployment Insurance Operations phone number: 1-877-644-6562.
Work-Search Requirements
Unemployment claimants are required to conduct at least two work-search activities each week. If your work-search requirements have recently changed, you will be notified.
If you are in agency-approved training, or if your employer notified us that your layoff is temporary, your work-search requirement will be waived. It will be considered “met” if you are attending school or if you are a member in good standing with a union hiring hall that refers its members to jobs.
Whether your work-search requirements have changed or not, you still are encouraged to make good faith efforts to secure employment.
To learn more about allowable work-search activities, click here.
Live Chat Feature Update
You can use the "Chat" feature on this website to get real-time help from a customer service representative. To get started, just click on the "Chat" button in the bottom right corner of the screen. This feature is available 8 a.m. to 5 p.m. Monday through Friday.
Ohio CareLine
CareLine is Ohio’s free emotional support call service. Behavioral health professionals staff the CareLine 24/7. Call 1-800-720-9616 to connect.
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